Welcome to Honkai Shop! We are committed to ensuring that you receive your order in a timely and efficient manner. Please read the Shipping Policy below to learn how we handle shipping and delivery.
Processing Time
Delivery time = processing time + shipping time
Please note: We process orders from Monday to Friday (except holidays), processing time: within 3 working days (regular season), during peak periods such as holidays or promotions, our processing time may be longer, so please check these times to allow extra time.
International shipping time frames are sometimes difficult to guarantee and we will do our best to ensure the timeliness of the products you receive.
Shipping Methods and Rates
We ship to countries worldwide. The available shipping options for different countries are as follows:
Standard Shipping
(10-20 days) |
Budget Shipping
(8-25 days) |
Express Shipping
(2-7 days) |
| Free |
Calculated at checkout, varies by destination |
Starts at $30; may increase based on weight and size. |
Available Countries/Regions: United States, United Kingdom, Canada, Germany, South Korea, India, Indonesia, Vietnam, Hong Kong SAR, Taiwan, Pakistan, South Africa, Australia, Belgium, Czech Republic, Denmark, Finland, Ireland, Israel, New Zealand, Norway, Portugal, Sweden, Switzerland, Mexico, United Arab Emirates, Japan, Hungary, Luxembourg, Colombia, Sri Lanka, Chile, Thailand, Lithuania, Lebanon, Slovakia, Cyprus, Greece, Romania, Russia, Austria, France, Italy, Netherlands, Poland, Ukraine, Bulgaria, Saudi Arabia, Spain, Slovenia, Latvia, Estonia, Croatia, Peru, Belarus, Moldova, Qatar, Bahrain, Jordan, Pakistan, Kazakhstan, Singapore, Malaysia, Argentina, Iceland, Kyrgyzstan, Philippines.
For countries not listed above, please contact our customer service to confirm if delivery is available.
International Shipping
International orders may be subject to customs duties, which are the responsibility of the recipient.
Tracking Your Order
We provide tracking information for all orders, so you can track your shipment every step of the way. Once your order is shipped, you will receive an email with a tracking number. You can also find the tracking information at
https://honkai.shop.com/apps/17TRACK.
Other Problems
Out-of-Stock Items
If an item is out of stock, we will either split the order or wait for the item to become available before shipping. Existing items in the order will be held while we wait for the item.
Package Problem
Unfortunately, we only have access to as much information as is provided on the tracking page. We are not responsible for any packages that are lost, damaged, or confiscated by the carrier, and orders will not be refunded in these cases. However, we will assist you in filing a claim with the carrier company. We apologize for any inconvenience in this regard.
Returns and Refunds
Please see our Returns and Refunds Policy for information on how to return an item for a refund or exchange.
Customer Service
For all customer service inquiries, please email: support@honkai.shop
